Privacy Policy

1. Introduction

Connected Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request a consultation
• Register for an account on our website
• Subscribe to our newsletter or email marketing
• Purchase services through our marketplace
• Participate in surveys or provide feedback
• Communicate with us via email or other channels

This information may include:

• Name and contact information (email address, phone number)
• Company name and business information
• Payment information (processed securely through third-party payment processors)
• Marketing preferences and communication history
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and links clicked
• Time spent on pages and website navigation paths
• Referring website addresses

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your transactions and managing your account
• Responding to your inquiries and providing customer support
• Sending you marketing communications (with your consent)
• Improving our website and services
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., payment processing, email delivery, analytics).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our users or the public.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance and functionality
• Deliver personalized content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review and update our security practices to ensure the ongoing protection of your data.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate information
• Deletion: The right to request deletion of your personal information
• Objection: The right to object to processing of your personal information
• Portability: The right to receive your personal information in a portable format
• Withdrawal of Consent: The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us at [email protected]

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these locations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.